Each month the NSCA Foundation highlights one of its members. It is an opportunity for our community to find out more about some of the best practice approaches, challenges and innovations across the workplace health and safety industry.

If you are a NSCA Foundation Member and interested in sharing your insights with our community please contact membership@nscafoundation.org.au
 




Metcash is a NSCA Corporate Gold Member

 

What does your organisation do and can you describe your operations and stakeholders?

Metcash is the name behind iconic brands such as IGA, Mitre 10, Total Tools, Bottle-O, Cellarbrations, Superior Food Services and many more.  With 10,000 employees across Australia and New Zealand, we proudly support independent retailers through our wholesale and retail supply chains.  


Can you outline your safety systems, processes, the role people play, culture etc.

Over the past three years, Metcash has comprehensively refreshed our SHE Management System, including related training materials to connect our Standards with our team members.  By simplifying processes and applying a risk-based approach, we've developed practical tools that sites actively use to improve safety awareness, performance, and culture.

 

What initiatives have you been involved in recently?  (be they completed, currently working on or developing for implementation in the near future)

Our current SHE Strategy builds on the strong foundations we’ve built in recent years with a focus on initiatives to support improved Safety Culture and Capability, as well as targeted Risk Reduction, with a particular focus on Critical Risk.

 
What advice would you offer for anyone wanting to build a career in WHS/OHS?

A career in WHS is deeply rewarding, where your work actively supports team members return home to what matters most – family, friends and loved ones.  The most effective safety practitioners keep safety simple and partner closely with operational teams to identify solutions that support both operational and safety best practice. 

 

What are the challenges you most face?

Most injuries stem from manual handling during order picking. Despite comprehensive training and onsite physiotherapists for early intervention, strain and sprain injuries remain a challenge. We're actively pursuing higher-order risk controls to better prevent these incidents and protect our team. 

 
What do you value from your NSCA Foundation Membership?

Metcash values its association with the NSCA Foundation given its long history and involvement with the safety profession.  The Metcash safety team comprises approximately 40 team members who engage in the training and webinars NSCA offers, in addition to the regular industry and legislative updates. 

 

Interested in learning more about being an NSCA Foundation member? Explore our diverse membership levels, each providing unique support and knowledge. Contact membership@nscafoundation.com.au today to discover the benefits and opportunities available to you.